Job Responsibilities:
- Resolve technical problem and answer queries by chat, telephone and web system
- Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base
- Record, maintain and update customer support incidents
- Doing preventive maintenance
- Document all technical inquiries including Preventive Maintenance report
Job Requirements:
- Minimum Bachelor degree in Technology/System Information
- At least 1 year experience in Technical support for IT Infrastructure
- Strong technical troubleshooting skills and problem solving
- Basic Server and Networking knowledge
- Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed
- Ability and desire to quickly learn products and technologies
- Must have excellent communication skills and passion for providing professional class service
- Able to work in team
- Proficiency in English both written and spoken
- Willing to work on After Office Hour and Weekend
