Saturday, March 1, 2008

Job Vacancy And Career As Customer Interaction manager

Customer Interaction manager

Responsibilities :
• Assist head of CS in developing the walk in center/outlet business plan (covering strategy, resources/site location, system, business process and budget requirement) in accordance to the company’s business plan and ensuring the implementation in order so that business objective are achieved accordingly
• Manage the operational of several walk in center/outlets to ensure all of the walk in center/outlets provide uniform, professional services through face to face contact, accurate cash/revenue reconciliation, manage stock of Sp and Vouchers, implement company program and supporting sales activities in response to our customers needs and/or resolve complaint according to the M&P
• Act as liaison with other departments outside Customer Service and specially with Marketing/Sales Operations/Finance/Warehouse team to ensure ongoing, clear communication to resolve interdepartmental issues and get support for Walk In center operational to achieve company objectives
• Manage the productivity, effectiveness and accuracy of several Walk In Center/outlets operational through: regular visit, conduct regular audit, implement QA, monitoring of the work process, proposing and initiate new/enhanced approaches in operational work process, provide support to team member in handling escalated problem as needed and coordinate a walk in center colleague audit.
• Provide continuous coaching and build teamwork among subordinates to ensure high morale and motivation for the team member.
• Review of subordinates’ performance plan and assess their progress.
• Assist subordinates in meeting the performance plans targets.
• Subordinates monitoring/supervision, quarterly/yearly subordinates performance discussion/evaluations and routine coaching and/or training (in coordination with HR Dept.).


Requirements :

• S1 graduate from any discipline with 3 years or more of experience in managerial level, preferably having experience in managing one or several Walk In Center / outlets in a telecommunication or service company (banking) from securing sites to operational stage
• Experience in managing several walk in center/branches operation with sales and stocking knowledge back ground is preferable
• Professional appearance and good appearance in meeting customers in an outlet Service Orientation
• Sound knowledge of branches operational aspects, scheduling and capacity
• Good written and spoken English.
• Good in managing people.
• Good communication skills.

Please send application and CV to :


ax.tele@yahoo.co.id

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