Shell People Services Asia Sdn Bhd (364800-W) HR Service Model is a tiered support model that was introduced to Shell in 2005. The model defines support for HR processes from self-support, through the frontline HR Service Desk, and thereafter to the processing HR departments and functional process owners. The model is new and continues to evolve. Opportunities exist to populate the positions of HR Service Desk Analysts to support Shell businesses within the Asia Pacific and Middle East regions.
Location: Kuala Lumpur, Malaysia
Responsibilities:
* Be the first point of contact for Employees and Managers seeking for support on requests;
* Assume ownership for cases and be as result responsible for case opening and closure;
* Seek for rapid and efficient resolution of requests, promptly resolving the majority of requests in first call/emails when first opening;
* Investigate on requests which cannot be resolved by analyzing the nature of the request/diagnosing the problem and route them to the appropriate 2nd line support;
* Maintain customer contact until request is resolved;
* Follow up on resolution and inform customer on status;
* Feed-back resolution to the customer;
* Document and capture learning gained.
Requirements:
* Bachelor’s Degree in Business Administration, HR, IT and other relevant areas with 1 - 2 years' experience;
* Required Language capability - Excellent oral and written communication skills in English;
* Positions are also available for English/Arabic speaking candidates;
* Strong customer service skills;
* Previous experience in a shared service centre would be an advantage;
* Strong problem solving and analytical aptitude and willingness to continually develop own skills;
* Self-motivated, excellent attention to details and enjoys working in a team;
* Willing to work on shift.
To apply, go to www.shell.com/careers --> Professionals --> My Application --> Job Search --> Asia
Application Deadline: Thursday, January 17, 2008
Number of Vacancies: 10
Shell is an Equal Opportunity Employer
www.shell.com/careers
