Thursday, November 8, 2007

Helpdesk Administrator

Helpdesk Administrator
General Description of the job:

* Monitor and maintain helpdesk operations
* Responsible for resolving / assisting all customers computer and software problems
* Responsible for smooth operations and maximum efficiency in daily operations

Primary duties and responsibilities:

* ensuring the performance and availability of the systems environments
* basic system administration – creating / deleting users' accounts
* taking care of helpdesk and providing technical support to wide range of users
* Installing or updating software on user's computers
* Ensuring all equipment complies with organization's standards.
* Providing IT solutions
* Taking care of backup & restore
* Users training and troubleshooting
* Responsible for interacting with the clients as a representative of our company by being professional, courteous and delivering high levels of customer satisfaction
* Carrying out day to day tasks assigned by senior management
* Working tightly with vendor related hardware problem.

General qualification and requirements:


* Min. Diploma in computer or information technology related


* Min. 2 years in helpdesk / IT

Knowledge & skill:

* OS: windows 9x/NT/2000/XP/2003/Linus, Active directory
* Email: Lotus notes / domino, outlook, exchange
* Application: MS-Office / ARCServe or BrightStore / Internet / TrendMicro
* Network: TCP/IP, DHCP, DNS and FTP/IIS
* Good communication skill both written and spoken English


* Hardware installation, troubleshooting and maintenance
* Analytical skill and fast learner
* Strong leadership (able to lead help desk team)


* Dedicated, self disciplined, positive thinking and good personality
* Team work attitude and high cooperative
* Good attitude on handling customer complaint

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