Dataware Sdn Bhd is a wholly owned subsidiary of CMG Holdings Sdn Bhd. Started off as a System Integrator, Networking Service and Application Solution provider in the 1980s, CMG Holdings and its group of companies have since then evolved into a state-of-the-art provider of total business solutions with the ability to design, develop, integrate and implement a wide range of IT solutions. We pride ourselves in providing quality consultancy, supply, installation, and maintenance of IT and related services for multiple industries. Backed by the extensive experience and knowledge in IT, Dataware is one of the earliest System Integration providers in the country with the ability to provide a comprehensive suite of integrated business and system solutions.
In view of our rapid expansion, we are creating a new Open Source System (OSS) division within the company to spearhead exciting and innovative development of OSS solutions for several vertical industries. We seek qualified and dynamic individuals of the right caliber to fill the following positions:
System Support cum Helpdesk Executive - OSS
To Be Based In Cyberjaya
Responsibilities :
* To provide 1st level technical support to customers on deployed OSS products/solutions
* To provide 1st level technical support for internal users
* To follow-up and ensure all reported incidents are addressed in accordance to established Incident Management guidelines and Service Level Agreement (SLA) to maintain high-level of customer service.
* To provide relevant weekly and monthly statistics report on logged incidents
* Ensure high-level of customer satisfaction through high quality deliverables, excellent customer support and proactive engagement
Requirements :
* Degree/Advanced Diploma/Diploma or equivalent qualification in Computer Science, Information Technology or related field
* Minimum 4 years of related industry experience in a technical support and/or helpdesk role
* Possess an analytical mind with a systematic approach in troubleshooting and solving problems
* Preferably with experience in providing 1st level support for 3 or more of the following IT infrastructure technologies: Servers, storage area network (SAN), routers, Layer 2/3 switches (wired & wireless), Linux/BSD/UNIX operating systems, Apache/Tomcat web servers, DNS, DHCP, firewall, IPS/IDS, VPN and telecommunication facilities such as leased lines & broadband links.
* Knowledge in OSS technologies such as RedHat Enterprise Linux, SuSE Linux, MySQL, PostgreSQL, OpenBSD, Apache, Astaro, Snort, OpenOffice, OpenVPN etc and in scripting tools such as Perl and PHP will be a strong advantage.
* Possession of accredited OSS certifications such as RHCE/RHCT, LPIC, SCLP/SCLE etc will be advantageous
* Must be well-organized, independent, take initiatives, detailed and able to meet tight deadlines.
* Excellent project management, communication, written and presentation skills
Interested applicants are invited to apply online / email with comprehensive resume including current and expected salary to :
Email : hr@cmg.com.my
Only shortlisted candidates will be notified.
